Our products and services are only as good as the people who create them. We obsess over bringing the best talent into the company and then consistently motivate, empower and nurture meaningful careers for teammates.
We each act as if Shutterfly was our own company. That means taking accountability for our actions that impact customers, shareholders and each other. Ownership means never saying "that's not my job", but instead working toward solutions for the greater good.
Shutterfly is a place where everyone has a voice. We assume good intent, and trust and respect each other. We accomplish more by working together than we could individually.
We respect and encourage the different perspectives of our diverse teams. Once a decision has been made, we leave the debate behind and move forward as a committed and aligned team. When the facts change, we re-examine our decisions.
We earn and retain our customers' trust. At any decision point, we choose the option that best serves that trust, whether it's fixing a problem, anticipating a need or delivering on a promise.
Companies that invest over longer-term horizons have systematic advantages. But we only earn the right to invest over the long-term by delivering results today. We pay disciplined attention to both short-term delivery and long-term investment, acknowledging the inherent tension and necessary trade-offs.
We present artfully designed and meticulously curated products. We inspire self-expression through our design-led offerings
Our purpose is to share life's joy by connecting people to what matters as the leading retailer and manufacturing platform for personalized products.
We connect people—our customers and one another—to what matters. We are purpose driven, and we find the joy within our work.
We are committed to the pursuit of truth, even when unpopular or uncomfortable. We use data and rigorous analysis as a critical input to our decisions, but balance those with judgment and insight.